Throughout my life, I've been fortunate enough to be the beneficiary of the generosity and thoughtfulness of my family and friends. Over the years, I've received wonderful gifts, some of them whimsical and others practical. Although I've appreciated every single one, I've often found that the practical gifts I've received have had a longer lasting impact than the fanciful.
. A graphical (windowing) computer operating system where the mouse cursor jumps around the screen.. Reduce support costs. A word processor that has the most unusual and troublesome defaults. These cause the users a myriad of problems, including reformatting an entire document when a small change is made to the appearance of a piece of text.The knowledge need not only be gained from your own use of the product, but from the product's industry. Let me give you two examples:
Every morning when I toast my bagel, I think of my sister, who gave me a shiny red toaster for my birthday last year. For me, that's proof that practical gifts serve as everyday reminders of the people who are nearest and dearest to me.
Author: Chris Robertson
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